Because we work by appointment only, and your time is reserved exclusively for you, we request that you acknowledge and respect our cancellation policy. If you need to reschedule or cancel your appointment, we require a minimum of a 24 hour cancellation notice (full sets of lash extensions and permanent cosmetics require a 48 hour notice). Cancellations of less than 24 hours or no-shows will be charged the full amount of the service price. If you are coming to our spa using a voucher of any kind and you cancel without the 24 hour notice, your voucher number will be used as your form of payment.
We regret that late arrivals will not receive an extension of the scheduled service times and will be responsible for the full service fees.